Guard Industry

Shipping & Returns Policy

Guard Industry (“we” and “us”) is the operator of (https://www.guardindustry.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Guard Industry provides Free Shipping for all non-dangerous goods to all Australian States and Territories. Most of Guard Industry Australia’s products are non-Hazardous and will therefore be shipped free of charge.

Shipping for Dangerous Goods items will be calculated and displayed during checkout. Dangerous goods include: Guard Hardener W, Guard Wash Express and Guard Tech Premium

 

Returns

Return Due to Change Of Mind

Guard Industry will happily accept returns due to change of mind, provided a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or refunded to refund to your payment method (account or facility with which the products were purchased). Please allow 1-2 weeks for your return to be processed. We will notify you once this has been completed via email.

Guard Industry will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Discounted and sale items are not eligible for a return.

Warranty Returns

Guard Industry will happily honour any valid warranty claims, provided all requirements of the warranty agreement have been met.

Guard Industry will process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

Delivery Terms

Transit Time

In general, domestic shipments are in transit for 2 – 7 business days.

Guard Industry has warehouses in Perth, Melbourne, and Brisbane. We reserve the right to ship from any of our warehouses to any location. Transit times will vary accordingly. For most shipments, the transit times below can be used as a more accurate guide.

RegionsTransit Time
VIC, WA2 – 3 Business Days
SA, TAS3 – 5 Business Days
ACT, NSW, NT, QLD3 – 8 Business Days

Please note that delays are common when shipping to remote locations. Actual transit times will vary depending on freight providers delivery schedules.

International Shipments

Guard Industry does not sell products outside of Australia. We therefore do not provide international shipping.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouses operate on Monday – Friday during standard business hours, except on national or state holidays at which time the warehouse will be closed. In such instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched.

P.O. Box Shipping

Guard Industry may be able to send some items to a PO Box by special request. If you require delivery to a PO Box please contact us before finalising your order.

Guard Industry uses several shipping providers. This ensures we can provide a dynamic delivery service to our clients at low cost. Which provider we use depends on many variables including location, pack size and weight, and the type of material being shipped.

All PO Box shipments are only available via Australia Post. However, many of our products are unsuited to normal Australia Post services. We can only send non – hazardous materials and items less than 5 kg by Australia Post.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the estimated transit time, please contact us so that we can investigate.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us.

 

Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for Parcel Damaged in Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcel Lost in Transit

We will process a refund or replacement as soon as the courier has finalised an investigation and deemed the parcel lost.

 

Customer Service

For all customer service enquiries, please contact us via our contact form or call us on 1300 249 767.

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