Guard Industry

Shipping & Returns Policy

Guard Industry Australia Pty Ltd is the operator of (https://www.guardindustry.com.au) . By placing an order through this Website you will be agreeing to the terms contained in this Shipping & Returns Policy. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Shipping Costs

Guard Industry Australia provides Free Shipping on all orders over $100 to all Australian States and Territories for all online purchases. Guard Industry Australia does not sell or ship products to any countries outside of Australia.

Returns

If you wish to return an item due to one of the reasons below please call 1300 249 767 or email info@guardindustry.com.au.  

Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping.

All returns are to be sent to our WA Warehouse: Guard Industry, 9a Byron Road, Armadale WA 6112

Return Due to Change Of Mind

Guard Industry Australia will happily accept returns due to change of mind, provided a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Guard Industry reserves the right to make a final decision on whether to honour the satisfaction guarantee based on their assessment of the situation.

Once returns are received and accepted, refunds will be processed as a full refund via your payment method (account or facility with which the products were purchased). We will notify you via email once the refund has been initiated. Please allow 1-2 weeks after this notification for the payment provider (PayPal) to process and pay out the funds.

We will refund the initial payment in full for products returned in accordance with this policy.

30 Day Satisfaction Guarantee Returns

The satisfaction guarantee is only valid for 30 days from the date of purchase. 

Customers must follow a specific return process, which may include contacting customer support, obtaining a return authorization, or completing a return form.

The product or service must be in its original condition, and any damage beyond normal wear and tear may void the guarantee.

Customers are required to provide proof of purchase, such as a receipt or order confirmation.

The guarantee may not cover certain circumstances, such as damage caused by misuse, accidents, or negligence.

Guard Industry Australia may specify a timeframe for processing refunds, which can vary.

Guard Industry Australia reserves the right to make a final decision on whether to honour the satisfaction guarantee based on their assessment of the situation.

We will refund the initial payment in full for products returned in accordance with this policy.

Warranty Returns

Guard Industry Australia will happily honour any valid warranty claims, provided all requirements of the warranty agreement have been met.

We will process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

Delivery Terms

Transit Time

In general, domestic shipments are in transit for 2 – 10 business days.

Guard Industry has warehouses in Perth and Melbourne, and holds stock in Amazon distribution centres around the country. All orders are fulfilled with stock held in Australia. We endeavor to dispatch orders from the nearest stocked location to the delivery address. However, we reserve the right to ship from any warehouses to any location, by any provider. Transit times may vary accordingly.

Please note that delays are common when shipping to remote locations. Actual transit times will vary depending on freight providers delivery schedules. Guard Industry Australia cannot be held responsible for shipping delays for third party logistics providers.

International Shipments

Guard Industry Australia does not sell products outside of Australia. We therefore do not provide international shipping.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouses operate on Monday – Friday during standard business hours, except on national or state holidays at which time the warehouse will be closed. In such instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched.

P.O. Box Shipping

Guard Industry Australia may be able to send some items to a PO Box by special request. If you require delivery to a PO Box please contact us before finalising your order.

Guard Industry Australia uses several shipping providers. This ensures we can provide a dynamic delivery service to our clients at low cost. Which provider we use depends on many variables including location, pack size and weight, and the type of material being shipped.

All PO Box shipments are only available via Australia Post. However, many of our products are unsuited to normal Australia Post services. We can only send non – hazardous materials and items less than 5 kg by Australia Post.

Items Out Of Stock

Out of stock items are not available for purchase. We utilise automated stock control systems to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. Stock status on our website relects physical stock in Australia. We do not fulfil any web orders with stock from outside Australia.

Delivery Time Exceeded

If delivery time has exceeded the estimated transit time, please refer to the shipment tracking information that was emailed along with your order confirmation. If the information provided by the shipping provider is unsatisfactory please contact us so that we can investigate.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us.

Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for Parcel Damaged in Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcel Lost in Transit

We will process a refund or replacement as soon as the courier has finalised an investigation and deemed the parcel lost.

Customer Service

For all customer service enquiries, please contact us via our contact form or call us on 1300 249 767.

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